Account based selling is nothing new. We practically saw it every week back when the series “Mad Men” ran. Remember how ‘cool’ it was for Don Draper to get personal and talk his way into big deals? That’s at the core of account based selling (ABS): it’s personal, focused and multi-touch. It can also lead to bigger revenues.
In fact, according to Sales Hacker, account based selling can generate higher win rates and bigger deals within shorter sales cycle, as well as improve sales productivity and team efficiency.
There is renewed interest in ABS in recent years. In 2016, it was counted as one of the hottest B2B sales trends. Many attribute this interest to the improved capabilities of today’s CRM technologies.
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These technologies have made it possible to accurately pinpoint enterprise companies that are likely to buy through criteria, such as:
- Purchase history
- Location
- Number of employees
- Revenue
- Industry
- Technology used
What Is Account Based Selling?
Account based selling refers to a sales model often used by B2B companies. It employs an account-based approach to prospecting, instead of the more popular lead-based and contact-based approaches.
Here, the focus of highly-personalized high-touch marketing efforts is on high-value accounts. Unlike other approaches, ABS involves teams across practically all departments. It is not just one marketer or salesperson who has engagements with a target company. The effort is coordinated across the entire organization.
This approach is best suited for targeting enterprise companies. Smaller targets, such as individuals and SMBs, may be put off by the high-level multi-channel interactions. Likewise, you invest more, in terms of manpower and resources, when you implement account based selling. The deal sizes have to measure up.
Account Based Selling VS Account Based Everything
Account based selling, which is also referred to as account based marketing, may not be the best term for this approach.
This is an issue brought up by Scott Albro, CEO of research and consulting company TOPO. According to him, account based selling is a limiting term. The approach extends beyond sales and marketing. It involves sales, marketing, sales development, finance, customer service, engineering departments, among a long list of others. He proposes the term “Account Based Everything” instead.
Jon Miller, CEO of software company Engagio, follows up: “There are no ‘hand-offs’ in an Account Based Everything model. Instead, marketing and sales work together from the very start, and throughout the revenue cycle.”
A typical scenario in account based selling/ account based everything starts with sales managers and marketers identifying opportunities and launching marketing efforts that target these opportunities. The higher ups at the executive level help by providing resources and strategic directions, as well as meeting with their contacts within the target enterprises.
Relationships are at the core of account based selling. Closed deals hardly signal the end of the sales cycle. Instead, it is the point where other members of the team step in. The support group provides customer care. Product planning and engineering teams work with customer feedback for improving product specifications. Sales managers and marketers, on the other hand, work on identifying cross-sell and up-sell opportunities, renewing the cycle.
Benefits of Account Based Selling
If ABS fits you, there are several advantages you can look forward to.
Find New Business Opportunities
Account based selling’s highly targeted marketing strategies are best suited for finding right-fit target companies, as well as qualified point persons within these companies. These strategies include medium effort marketing, such as webinars and customized reports, and high-effort marketing, such as company workshops, demos and trials.
Improve Email Response Rates
When you know who you’re talking to, you are in a better position to personalize your communication with them. Email open rates, for instance, are observed to improve dramatically by as much as 60% when ABS is employed. Reply rates also improve by almost 50%.
Increase Revenue
Because the focus is on enterprises that are likely to purchase, deals are often big and efforts pay off within shorter sales cycles. This can potentially mean increased revenue from larger deals and more efficient use of available resources.
According to a survey conducted by Demandbase, 60% of companies that use account based selling for at least a year experienced an increase in revenue.
Increase Deal Size
Your CRM system’s features can be put to great use in determining a company’s fit as an ABS target. Note their purchase history, firmographics, and buyer behavior, among other metrics. These metrics help you zoom in on qualified targets, and draft deals that suit their size and requirements.
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Maximize Use of Resources Within Shorter Sales Cycles
A study by ITSMA, a B2B services marketing company, found that 80% of marketers believe that account based selling outperforms other marketing investments. This is often attributed to the approach’s highly targeted methodologies. When your coordinated efforts are on a target that is likely to buy, then you can look forward to a win – as long as your efforts are name='segment-cookie' value='>